FAQs

What is localised cryotherapy?

Localised cryotherapy is the controlled application of very cold gas to a specific area of the body for a short period. Unlike whole-body cryotherapy, the treatment is directed only at the area selected by the practitioner. It is intended to be used by trained professionals as part of an appropriate treatment, recovery or wellness programme

How is localised cryotherapy different from an ice pack?

Both use cold, but in different ways. An ice pack cools by prolonged contact with the skin and surrounding tissue. A localised cryotherapy device delivers a short, directed stream of cold gas, allowing a practitioner to treat a defined area without leaving a wet or heavy compress in place. The choice of method should depend on the treatment objective, the client and professional judgement.

How is it different from a cold plunge or ice bath?

A cold plunge exposes much of the body to cold water, while localised cryotherapy treats a selected area. This can make localised treatment easier to integrate into a clinic or sports setting when the aim is to work on one particular region rather than cool the whole body.

How is it different from whole-body cryotherapy?

Whole-body cryotherapy exposes most of the body to a very cold environment. Kaasen is a targeted system: the practitioner applies cooling directly to a chosen area. The two approaches should not be treated as interchangeable, and evidence for one form of cryotherapy should not automatically be assumed to apply to another.

What does a Kaasen treatment feel like?

Clients normally experience an intense cold sensation over the treated area. Because the application is localised and short, it is very different from sitting in cold water or entering a whole-body cryotherapy chamber. The practitioner should remain with the client, observe the response and stop or adjust treatment if appropriate.

How long does a treatment take?

Kaasen applications are designed to be short. Treatment time depends on the area being treated, the protocol and the individual client. TruCryo training provides guidance on correct application and treatment times for the intended use.

What can localised cryotherapy be used for?

Localised cryotherapy is used by professionals in areas including physiotherapy, sports and recovery, wellness and selected veterinary or equine applications. The intended use of the specific Kaasen model, the practitioner's scope of practice, experience and the device Instructions for Use should always guide the treatment.

What does the evidence say about cryotherapy?

Cold therapy is widely used in sport and rehabilitation, and research suggests that some cooling approaches can help with short-term symptoms such as perceived muscle soreness or pain after exercise. Results vary according to the type of cooling, treatment protocol and condition being treated. TruCryo therefore avoids promising a particular clinical outcome and recommends that practitioners use Kaasen within evidence-led professional practice.

Does cryotherapy reduce inflammation?

Cooling can influence local physiological responses, but 'reduces inflammation' is too broad a promise for every condition and every client. A more appropriate position is that cold therapy may be used, where clinically appropriate and by qualified practitioners as part of symptom management or recovery.

Is Kaasen a replacement for physiotherapy or other treatment?

No. Kaasen is a treatment tool, not a replacement for clinical assessment, rehabilitation, exercise prescription or other appropriate care. Its value is in giving a trained practitioner another controlled treatment option that can be integrated into an existing service.

Is there a risk of cold injury or frostbite?

Any treatment involving extreme cold has the potential to cause cold injury if it is used incorrectly. Kaasen is intended for short, controlled, localised application by trained users following the device Instructions for Use, screening requirements and treatment protocols. In use, the device monitors the skin temperature and will indicate it if is too cold and will also stop if the device is too close to the treatment area.

Who should not receive localised cryotherapy?

Clients should be screened before treatment. Contraindications and precautions depend on the intended use and should be taken from the current Kaasen Instructions for Use and TruCryo training material. Practitioners should also work within their own professional scope and seek medical advice where appropriate

Can Kaasen be used in equine or general veterinary practices and environments?

TruCryo supports sector-specific applications, including equine and canine use where appropriate. The treatment approach, operator training and protocols should reflect the animal, the intended application and veterinary or other professional guidance. Human treatment protocols and outcomes should not automatically be transferred to veterinary use, or vice versa.

How does the Kaasen create rapid local cooling?

Kaasen uses compressed carbon dioxide (CO2) supplied from a suitable cylinder. The device controls and directs the gas through a treatment nozzle to create a rapid local cooling effect. This provides a dry, targeted method of applying cold without ice, water or a cryogenic liquid being handled at the treatment point.

Why does Kaasen use CO2 rather than liquid nitrogen?

CO2 and nitrogen are both used in cooling systems, but have different practical requirements. Kaasen is designed around readily supplied CO2 cylinders, avoiding the need to store, decant or manage liquid nitrogen at the treatment point. This can simplify day-to-day handling and supply for many clinics. Both CO2 and nitrogen can create an asphyxiation hazard if gas accumulates, so appropriate ventilation, cylinder storage and safe working procedures remain important.

Does using CO2 remove the need for ventilation?

No. CO2 can displace air and can accumulate, particularly in poorly ventilated or low-lying spaces. The treatment environment should therefore be suitable for the volume of gas used and the applicable workplace risk assessment. TruCryo can provide clear guidance on cylinder handling, room suitability and ventilation as part of installation and training

How is treatment controlled?

Kaasen is designed to provide repeatable gas delivery through a controlled system and purpose-designed treatment nozzles. The trained practitioner remains responsible for application technique, treatment duration, client observation and following the relevant protocol.

What makes Kaasen different from lower-cost cryotherapy devices?

It is a professional system designed and manufactured in the UK, supplied with sector-specific accessories, training, warranty and direct manufacturer support. TruCryo can also explain the engineering, servicing and quality-management controls behind the product as well as provide training and practical advice to facilitate its successful integration into practice.

Is the Kaasen easy to operate?

The system is designed for trained professional use. Initial training covers setup, safe gas handling, treatment technique, client screening, routine checks and troubleshooting. The objective is to make correct operation straightforward and repeatable, while retaining the professional judgement required for treatment.

Is Kaasen suitable for regular commercial use?

Kaasen is designed for professional environments and regular use. TruCryo manufactures and supports the equipment directly and currently provides a two-year warranty on the device and additional options as required, the exact warranty terms, exclusions and servicing requirements will be supplied with every quotation.

How long should a Kaasen device last?

Service life depends on usage, maintenance, environment and handling. Kaasen is designed as durable professional equipment, and routine maintenance and correct servicing are intended to support long-term use. TruCryo can advise on recommended checks, service intervals and replacement parts.

What happens if the device needs servicing or technical support?

Customers deal directly with TruCryo for technical support and servicing. The first step is usually remote troubleshooting to identify simple setup, gas-supply or operating issues. Where workshop attention is required, TruCryo can advise on the appropriate service process.

What does ISO 13485 mean for a TruCryo customer

ISO 13485 is an internationally recognised quality-management standard developed specifically for organisations involved in medical devices. For a customer, TruCryo's certification demonstrates that relevant activities within the certified scope are managed through documented quality, traceability, risk and control processes.

Is Kaasen CE or UKCA marked?

Yes, the Kaasen device is CE and UKCA approved.

Where is Kaasen designed and manufactured?

Kaasen is designed and manufactured in the United Kingdom by TruCryo. Buying directly from the manufacturer gives customers access to product knowledge, training, technical support, servicing and future updates without relying solely on a third-party reseller.

What is included when I buy a Kaasen?

A Kaasen package should include the device, the appropriate treatment accessories for the selected sector, initial training and access to TruCryo support.

What are the main running costs?

The main consumable is CO2. Actual gas cost per treatment depends on treatment duration, cylinder size, local gas pricing and operating technique. There may also be periodic servicing and replacement of worn items or accessories.

Where do I obtain CO2?

CO2 cylinders are available from established industrial and specialist gas suppliers. TruCryo can specify the correct cylinder type, connection and operating requirements for the Kaasen model supplied, and can advise customers on suitable sourcing. Cylinders must be stored, secured and handled in accordance with supplier instructions and workplace safety requirements.

What training do I receive?

Training should cover safe setup and operation, CO2 cylinder handling, treatment technique, client screening, routine checks, cleaning, basic troubleshooting and the relevant sector protocols. TruCryo's ongoing support and training resources are an important part of the proposition, particularly when new members of staff need to become competent users.

Can more than one member of staff use the device?

Yes, provided each user has received appropriate training and is competent to operate the device within their professional scope. A clinic should maintain its own training records and ensure that new or returning staff receive suitable instruction before using Kaasen independently.

What warranty is provided?

TruCryo currently states a two-year warranty for Kaasen devices.

Can I finance a Kaasen?

Finance or monthly-payment options may be available depending on the current TruCryo offer and the customer's circumstances. These services are provided by a 3rd party.

How quickly will a Kaasen pay for itself?

The commercial return depends on purchase or finance cost, treatment price, utilisation, CO2 consumption, staffing and the clinic's existing overheads.

Which types of business use Kaasen?

Kaasen is relevant to professional environments including physiotherapy, sports and recovery, wellness and selected veterinary or equine applications, subject to the intended use of the product.

How can Kaasen fit into an existing physiotherapy service?

The most credible position is as an additional treatment tool. A physiotherapist can decide whether localised cold therapy is appropriate within an assessment and wider treatment plan, while continuing to use rehabilitation, exercise and other interventions as required. This makes Kaasen part of a professional service rather than a stand-alone 'miracle treatment'.

Can TruCryo help us introduce the service to clients?

Yes. TruCryo's wider customer-support package can include product education, treatment guidance and marketing resources to help a clinic explain the service clearly and responsibly.

What happens after the initial training?

Customers will have access to technical support, troubleshooting information and refresher or additional training resources where included in their package. TruCryo can also update customers when relevant product, servicing, calibration or training information changes.

Can Kaasen help a clinic create an additional revenue stream?

Potentially, yes. Localised cryotherapy can be offered as an additional professional service where it is appropriate for the clinic and its clients. The commercial opportunity depends on treatment pricing, demand, utilisation and operating cost, TruCryo can help customers model the numbers rather than promise a fixed level of income.

Can I see a demonstration before deciding?

Prospective customers should be encouraged to speak directly with TruCryo about a demonstration, product discussion or sector-specific consultation. A demonstration should not take longer than an hour and will cover not only the cooling effect, but also setup, gas requirements, operator training, treatment workflow, support and the likely commercial fit for the customer's business.